Conditions of purchase
General contractual conditions
GENERAL TERMS AND CONDITIONS (GTC)
effective from -01-01-2021
Welcome to our website! Thank you for choosing us for your purchase!
If you have any questions about these Terms and Conditions, the use of the website, the products, the purchase process or if you would like to discuss your specific needs with us, please contact us at the contact details provided!
Imprint: details of the Service Provider (Seller, Company)
Name: Maxfire Brandschutz Kft. (before 1 March 2021 - National Fire Protection Service Ltd.)
2040 Budaörs, Ébner György köz 4.
Postal address: 2040 Budaörs, Ébner György köz 4.
Registering authority: Budapest Környéki Törvényszék (Budapest Regional Court)
Company registration number: 13-09-172897
Tax number: 24936464-2-13
Representative: Tamás Árpád Sánta
Telephone number: +36308353736
Bank account number: 11735050-29901041-00000000
IBAN: BE89 9670 6490 4985
SWIFT code: TRWIBEB1XXX
Details of the hosting provider
Name: UNAS Online Kft.
Terms and concepts
Parties: seller and buyer jointly
Consumer: a natural person acting outside his/her trade, profession, self-employed occupation or business
Consumer contract: a contract to which one of the parties is a consumer
Website: this website which is used for the conclusion of the contract
Contract: a sales contract concluded between the Seller and the Buyer using the Website and electronic mail
Device for remote communication: a device that enables the parties to make a contractual statement in their absence in order to conclude a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with order forms, catalogues, telephones, faxes and Internet access devices
Absentee contract: a consumer contract concluded under a distance selling system organized for the provision of a contract product or service without the simultaneous physical presence of the parties, using only a means of communication between the parties for the purpose of concluding the contract.
Product: any marketable movable property included in the offer of the Website and intended for sale on the Website, which is the subject of the Contract
Business: a person acting in the course of his trade, profession, self-employed occupation or business
Undertaking(s): the person who enters into a contract making an offer to purchase via the Website
Warranty: for contracts concluded between a consumer and a business (hereafter: consumer contract), the Civil Code,
- a) a guarantee for the performance of the contract which the business voluntarily assumes for the proper performance of the contract, in addition to its statutory obligation or in the absence thereof, and
- b) a mandatory statutory guarantee
The Contract shall be governed by the provisions of Hungarian law, and in particular by the following laws:
Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
Act V of 2013 on the Civil Code
Government Decree No 151/2003 (22.IX.2003) on the mandatory warranty for consumer durables
Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses
19/2014 (29.IV.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
Act LXXVI of 1997 on Copyright
Act CXX of 2011 on the Right of Informational Self-Determination and Freedom of Information
REGULATION (EU) No 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the buyer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation)
Scope and adoption of the GTC
The content of the contract concluded between us shall be governed by these General Terms and Conditions (hereinafter "GTC"), in addition to the provisions of the applicable mandatory legislation. Accordingly, these General Terms and Conditions contain the rights and obligations between you and us, the conditions of the contract, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.
The technical information necessary for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.
You must read the provisions of these GTC before finalising your order.
Language of the contract, form of the contract
The language of the contracts covered by these GTC is Hungarian.
Contracts covered by these GTC are not contracts in writing and are not registered by the Seller.
Our company uses electronic invoicing in accordance with Article 175 of Act CXXVII of 2007. By accepting these GTC, you agree to the use of electronic invoicing.
The invoice will be prepared based on the information provided at the time of ordering. Invoices can be modified up to the moment of dispatch at the latest. The customer can do this in the profile area or by sending an e-mail to email@example.com. It is not possible to change the customer or customer data afterwards. An order placed as an individual cannot be changed to a company order.
The invoice sent electronically will also be stuck on the parcel. It is not possible to send the invoice to an address other than the address in the parcel.
Prices are in HUF and include 27% VAT. The possibility that the Seller may change the prices for commercial policy reasons cannot be excluded. The modification of prices does not apply to contracts already concluded. If the Seller has indicated the price incorrectly and an order for the product has been received but a contract has not yet been concluded between the parties, the Seller shall act in accordance with the "Procedure for incorrect price" clause of the GTC. The prices indicated are valid only via the webshop, for orders placed by telephone the list prices apply without discounts.
Procedure in case of incorrect price
The price is considered to be clearly misstated:
- Price: 0 HUF,
- a price reduced with a discount but incorrectly indicating the discount (e.g.: a product offered for HUF 500 for a HUF 1000 price with a 20% discount)).
In the event of an incorrect price indication, the Seller offers the possibility to buy the product at the real price, in the possession of which information the Customer can decide whether to order the product at the real price or to cancel the order without any adverse legal consequences.
Complaints handling and enforcement options
- The consumer may submit consumer complaints about the product or the Seller's activities to the following contact details:
- Telephone: +36308353736
- Internet address: https://www.profischlauch.eu
- E-mail: firstname.lastname@example.org
The consumer may communicate to the business, orally or in writing, a complaint about the conduct, activity or omission of the business or of a person acting in the business's interest or on the business's behalf directly related to the marketing or sale of goods to consumers.
The business must investigate the oral complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the undertaking must immediately take a record of the complaint and its position on it and, in the case of a face-to-face oral complaint, give a copy of the record to the consumer on the spot. In the case of an oral complaint made by telephone or other electronic communications service, the consumer must receive a reply to the complaint on the substance within 30 days at the latest, in accordance with the provisions applicable to replies to written complaints. In other respects, it is required to act on the written complaint as follows. Unless a directly applicable legal act of the European Union provides otherwise, the undertaking must reply in writing to the written complaint within thirty days of receipt and take steps to communicate the complaint. A shorter time limit may be set by law, and a longer time limit by statute. The undertaking must state the reasons for rejecting the complaint. The undertaking must give a unique identification number to any oral complaint made by telephone or by electronic communications.
The record of the complaint must include the following:
- the name and address of the consumer,
- the place, time and manner in which the complaint was lodged,
- a detailed description of the consumer's complaint, a list of the documents, records and other evidence produced by the consumer,
- a statement by the undertaking of its position on the consumer's complaint, where an immediate investigation of the complaint is possible,
- the signatures of the person who took the record and, except in the case of an oral complaint made by telephone or other electronic communication service, the signature of the consumer,
- the place and time of the taking of the record,
- in the case of an oral complaint made by telephone or other electronic communication service, the unique identification number of the complaint.
The undertaking must keep a record of the complaint and a copy of the reply for five years and show it to the supervisory authorities at their request.
If the complaint is rejected, the business must inform the consumer in writing of the authority or conciliation body to which the complaint may be submitted, depending on its nature. The information must also include the location, telephone and internet contact details and the postal address of the competent authority or conciliation body in the consumer's place of residence or stay. The information shall also include whether the business will use the conciliation body to settle the consumer dispute.
If any consumer disputes between the Seller and the consumer are not resolved in the negotiations, the consumer has the following enforcement options:
Consumer protection procedure Complain to the consumer protection authorities. If you notice a breach of your rights as a consumer, you have the right to complain to the consumer protection authority in your place of residence. Once the complaint has been examined, the authority will decide whether or not to initiate consumer protection proceedings. The first level consumer protection authorities are the metropolitan and county government offices competent for the consumer's place of residence, a list of which can be found at: http://www.kormanyhivatal.hu/
Court proceedings. The customer is entitled to enforce his/her claim arising from the consumer dispute at the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure..
Conciliation Board procedure
Please note that you can lodge a consumer complaint with us. If your consumer complaint is rejected, you also have the right to take your complaint to the Conciliation Board of the place where you live or stay: the conciliation procedure can only be initiated if the consumer tries to settle the dispute directly with the business concerned. The conciliation body designated in the consumer's request is competent to take action on the basis of the consumer's request instead of the competent body.
The undertaking has a duty to cooperate in the conciliation procedure.
This includes the obligation for businesses to send a reply to the conciliation body's request and the obligation to appear before the conciliation body ("to ensure the attendance of a person authorised to conclude a settlement agreement at a hearing”).
If the seat or establishment of the business is not registered in the county of the chamber operating the territorially competent conciliation body, the business's duty to cooperate extends to offering the consumer the possibility of a written settlement in accordance with his/her request.
In the event of a breach of the above duty of cooperation, the consumer protection authority has the power to impose mandatory fines on businesses for infringing the law, and there is no possibility to waive fines. In addition to the law on consumer protection, the relevant provision of the law on small and medium-sized enterprises has also been amended, so that the imposition of fines on small and medium-sized enterprises will not be waived.
The amount of the fine may range from HUF 15,000 to HUF 500,000 in the case of small and medium-sized enterprises, while in the case of non-small and medium-sized enterprises subject to the Accounting Act with an annual net turnover exceeding HUF 100 million, the fine may range from HUF 15,000 to 5% of the enterprise's annual net turnover, but not more than HUF 500 million. By introducing a mandatory fine, the legislator aims to reinforce cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation procedure.
The conciliation body is responsible for settling consumer disputes out of court. The conciliation body's task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. At the request of the consumer or the business, the conciliation body advises on the consumer's rights and obligations.
The conciliation body's proceedings are initiated at the request of the consumer. The request must be made in writing to the chairman of the conciliation body: the requirement of written form may be met by letter, telegram, telex, telefax or any other means which permits the recipient to store the data addressed to him/her permanently for a period of time adequate for the purposes for which the data were intended and to display the data in an unchanged form and content.
The application must include
- the name, residence or stay of the consumer,
- the name, registered office or place of business concerned by the consumer dispute,
- if the consumer has requested the jurisdiction of a competent conciliation body, the designation of the body requested instead of the competent conciliation body,
- a brief description of the consumer's position, the facts in support of it and the evidence in support of it,
- a statement by the consumer that the consumer has attempted to resolve the dispute directly with the undertaking concerned
- a declaration by the consumer that he/she has not initiated proceedings before any other conciliation body, that no mediation procedure has been initiated, that no application for a claim has been lodged or that no application for an order for payment has been presented,
- a motion for a decision of the panel,
- the signature of the consumer.
The request must be accompanied by the document or a copy (extract) of the document to the contents of which the consumer refers as evidence, in particular a written statement by the undertaking rejecting the complaint or, failing this, any other written evidence available to the consumer that the required conciliation has been attempted.
If the consumer acts through an authorised representative, the authorisation must be attached to the request.
More information on the Conciliation Boards is available at: http://www.bekeltetes.hu
For more information on the competent territorial Conciliation Boards, click here:
Contact details for each regional Conciliation Board:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72-507-154
E-mail: email@example.com; firstname.lastname@example.org
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone numbers: 06-76-501-500; 06-76-501-525, 06-76-501-523
E-mail: email@example.com; firstname.lastname@example.org
Békés County Arbitration Board
5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66-324-976
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. 310.
Phone number: 06-1-488-2131
Csongrád County Conciliation Board
6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250/118
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96-520-217
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710
Heves County Arbitration Board
Address: 3300 Eger, Faiskola út 15.
Phone number: 06-36-429-612
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8., III. floor 305-306.
Phone numbers: 06-56-510-621, 06-20-373-2570
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34-513-027
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone number: 06-32-520-860
Pest County Conciliation Board
Address: 1055 Budapest, Balassi Bálint u. 25., IV. floor, door 2
Postal address: 1364 Budapest, PO Box 81
Phone number: 06-1-269-0703
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u.6.
Phone number: 06-82-501-026
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42-311-544
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone number: 06-74-411-661
Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone number: 06-94-312-356
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. ground floor 116.
Phone number: 06-88-429-008
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone number: 06-92-550-513
Online dispute resolution platform
The European Commission has set up a website where consumers can register to resolve their online shopping disputes by filling in an application form and avoiding court proceedings. Consumers can thus enforce their rights without being prevented, for example, by distance.
If you want to make a complaint about a product or service you bought online and do not necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the trader you have complained against can jointly choose the dispute resolution body you want to deal with your complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: the Copyright Act), the website is considered a copyright work, and therefore all parts of it are protected by copyright. Pursuant to Article 16 (1) of the Copyright Act (Cra), the unauthorised use of the graphic and software solutions, computer program creations contained on the website, or the use of any application that may be used to modify the website or any part thereof, is prohibited. Any material may be taken over from the website and its database, even with the written consent of the rights holder, only with reference to the website and an indication of the source. The right holder: Országos Tűzvédelmi Szolgáltató Kft.( National Fire Protection Service Ltd).
Partial invalidity, code of conduct
If a clause of the GTC is legally invalid or ineffective, the remaining clauses of the contract remain in force and the provisions of the applicable legislation apply in place of the invalid or defective part.
The Seller does not have a code of conduct under the Unfair Commercial Practices Act.
How digital content works, technical protection measures
The availability of the servers providing the data displayed on the website is above 99.9% per year. The entire data content is backed up regularly, so that the original data content can be restored in case of problems.The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriate levels of encryption and encrypted using hardware support built into the processor.
Information on the essential characteristics of products
On the website, information on the essential characteristics of the products available for purchase is given in the descriptions of each product.
Correction of data entry errors - Responsibility for the accuracy of the data provided
You will always have the opportunity to modify the data you have entered during the order process before finalizing the order (clicking on the back button in the browser will open the previous page, so you can correct the data you have entered even if you have already moved to the next page). Please note that it is your responsibility to ensure that the information you provide is entered accurately, as the product will be invoiced and shipped based on the information you provide. Please note that an incorrect e-mail address or a full mailbox may result in non-delivery of the confirmation and may prevent the contract from being concluded.
Using the website
No registration required to make a purchase.
The website provides product demonstration and online ordering facilities for Users. Users can browse the website by using the menus. The products are sorted by categories. The category "Special offers" contains all the products available in the store. For each product, the start date and expiry date of the promotion are indicated separately, or the start date and while stocks last.
Under the More for less menu, you will find the products for which the store offers a quantity discount when ordering more than one item.
In the News section, you can find new products added to the website's range. Click on the name of the category to see a list of the products installed in it. If all the products in a given category do not fit on one page, you can scroll through them using the numbers above and below the products. From the product list, the detailed product page can be accessed by clicking on the product name, here you can find out about the detailed features and price of the product you wish to order.
On the website you can search for products by keyword. Product results matching the search criteria are displayed in a list like the categories.
The selected product can be added to the basket using the basket button, and the number of items required can be set next to the button. The user can check the contents of the basket by selecting the basket menu item. Here you can change the quantity of the product you want to order or delete the item. The Empty Cart button allows you to empty the cart completely.
The User can continue the purchase process by clicking on the Order button. As a second step, it is possible to log in, register and purchase without registration. In case of registration and unregistered purchase, the User must provide the following information: e-mail address, name, telephone number, billing address and, if different, delivery address. In addition to the above information, registration also requires a password. The User will be informed of successful registration by e-mail and on the website. The User may request the cancellation of his/her registration by e-mail, in which case he/she will have to re-register for a new purchase.
The User is responsible for keeping the access data confidential. The User shall be responsible for updating his/her data and shall notify the Service Provider if he/she becomes aware that his/her data has been misused by a third party. In the event of a forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the website, the order process can be continued by entering his/her e-mail address and password.
As a next step in the ordering process, the User must choose the payment and delivery method that suits him/her. A summary page allows the User to check all the details previously provided and the products and quantities he/she wishes to order. In the event of data entry errors, the pencil icon allows you to correct the data entered.
If everything is correct, you can finalise your order by clicking on the Submit Order button. You will receive confirmation of this on the website or by e-mail. If, after the order has been confirmed (e.g. in the confirmation e-mail), you find any incorrect information, you must notify the Service Provider immediately, but no later than 24 hours. Regardless of the ordering intention, the User can log in using the Customer Login window or the Login menu item. After logging in, a Change Data menu will appear, where you can change the details you entered during registration, as well as track the details and status of your order.
Finalising the order (making an offer)
If you are satisfied that the contents of your shopping cart correspond to the products you wish to order and that your details are correct, you can complete your order by clicking on the "Place order" button. The information provided on the website does not constitute an offer by the Seller to enter into a contract. For orders covered by these GTC, you are considered to be the person, making an offer.
By clicking on the "Place Order" button, you expressly acknowledge that your offer is deemed to have been made and that your declaration will be subject to payment in the event of confirmation by the Seller in accordance with these GTC. You are bound by your offer for a period of 48 hours. If your offer has not been confirmed by the Seller within 48 hours in accordance with these GTC, you will be released from your obligation to make an offer.
Processing of the order, conclusion of the contract
Orders are processed in two stages. You can place your order at any time. You will first receive an automated confirmation of your order, which only records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail notification contains incorrect information about you (e.g. name, delivery address, telephone number, etc.), you are obliged to notify us immediately by e-mail, together with the correct information. If you do not receive an automatic confirmation e-mail within 24 hours of placing your order, please contact us, as your order may not have been received for technical reasons.
After sending your offer, the Seller will confirm your offer by a second e-mail. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your mail system (second confirmation).
You can pay for products by bank transfer.
Cash on delivery
If you wish to pay for your order on receipt of your parcel, please choose the "Cash on delivery" payment method.
You have the option to pay the price of the product and the delivery fee in cash upon receipt of the product.
Borgun is represented in Hungary by B-Payment Service Ltd. Borgun is a member of all the major card issuers in the world and offers POS and online card acceptance services in Hungary and other markets.
Bank transfer (8/15/30 days)
You can also pay for the products by bank transfer. In the event of late payment, the service provider is entitled to charge the recovery costs determined under Act IX of 2016 on the day following the delay. The obligation to pay the recovery costs does not exempt the service provider from other legal consequences of the delay. In the event of late payment, your supplier may charge you for previous discounts on products and delivery. In the event of late payment, interest on late payment will be charged at the rate of 1% of the invoice value per day of delay, up to a maximum of 20% of the invoice value.
Coupons credited to the Online Wallet can only be used by the Customer after the order has been completed, and only on subsequent purchases, as a discount received afterwards. The Customer can only redeem a coupon worth HUF 500 per HUF 10,000 on the next purchase by logging in with his/her previous account details (e-mail address, secret code).
The coupons do not expire, do not lose their value and can be used indefinitely with our partners. For the current contact details of our partners, please visit https://www.onlinepenztarca.hu.
Conditions for redemption:
The coupon can be used regardless of the value limit (for orders over HUF 10,000).
The coupon cannot be exchanged for cash.
The coupon cannot be combined with any other discount or special price.
The Customer must indicate his/her intention to redeem the voucher when placing the order, otherwise the voucher will not be accepted (if you order online, this option will be automatically offered by the system).
In the event of a replacement of a device, the onlineWallet payment can only be used for the difference.
Payment from the onlineWallet is only possible for users who have an active account in the onlineWallet.
Acceptance methods, acceptance fees
GLS courier service
GLS offers a high level of parcel delivery. One of the largest courier services in the European market, with reliable turnaround times and parcel handling, user-friendly, modern IT support and flexible, customised solutions.
GLS parcel delivery point
For online purchases, door-to-door delivery is the most popular option, but the share of personal delivery is growing year on year. Customers can pick up their goods conveniently and at their own convenience via GLS ParcelPoints, where cash payment is guaranteed.
GLS ParcelPoints are located in easily accessible places, such as shopping centres, petrol stations, bookshops or other busy stores. Most of them are open long hours, even on weekends, for customers who want to pick up or drop off their parcel. GLS sends an e-mail or SMS notification to the recipient that the goods have been delivered. The customer can collect the parcel at any time within 5 working days, taking into account the opening hours of the GLS ParcelPoint.
5600 Békéscsaba, Szarvasi út 26/B
Monday - Thursday: 8.00 - 15.45
Friday: 8.00 - 14.30
Saturday - Sunday: Closed
No fees will be charged.
Our pallet delivery service is provided by Englmayer Hungária. The delivery cost is based on the total weight and size. The final amount will always be calculated and communicated to you by our colleagues. The price shown on this page is an estimated calculation. The delivery time is 3-5 working days.
Deadline for delivery
The general delivery time for an order is 30 days maximum from the date of order confirmation.
Reservation of rights, ownership clause.
If you have previously ordered a product without receiving it during delivery (excluding the case when you exercised your right of withdrawal), or the Product has been returned to the seller with the "not sought" indication, the Seller will fulfill the order at the purchase price. and binds to the advance payment of shipping costs.
Seller may withhold the delivery of the Product until it is satisfied that the price of the Product has been successfully paid using the electronic payment solution (including the case where the Buyer pays the purchase price and conversion in the currency of its Member State, and due to bank commissions and costs, the Seller does not receive the full amount of the purchase price and delivery fee). If the price of the Product has not been paid in full, the Seller may invite the Buyer to supplement the purchase price.
Seller does not discriminate between buyers within the territory of Hungary and outside the territory of the European Union by using the Website. Unless otherwise provided in these GTC, the Seller shall ensure the delivery / receipt of the ordered products in the territory of Hungary.
The provisions of this GTC shall also apply to purchases made outside Hungary, provided that, for the purposes of this clause, a consumer is a national of a Member State or a business established in a Member State, or a consumer is a consumer who is a national of a Member State or a business established in a Member State, and purchases goods or services within the European Union exclusively for final consumption or with such an intention. Consumers are natural persons who act for purposes outside their trade, business, craft or profession.
The language of communication and purchase shall be primarily Hungarian, Seller is not obliged to communicate with Buyer in the language of Buyer's Member State.
The Seller is not obliged to comply with any non-contractual requirements, such as labelling or sector-specific requirements, laid down in the national law of the Member State of the Buyer in relation to the Product concerned, or to inform the Buyer of such requirements.
Seller shall apply Hungarian VAT to all Products unless otherwise specified.
Customer may exercise its enforcement rights under these GTC.
If an electronic payment solution is used, payment is made in the currency specified by the Seller,
The Seller may withhold delivery of the Product until it is satisfied that the price of the Product and the delivery fee have been successfully and fully paid using the electronic payment solution (including in the case of products paid by bank transfer, where the Buyer transfers the purchase price (delivery fee) in the currency of the Member State of the Seller and the Seller does not receive the full amount of the purchase price due to the conversion and bank commissions and costs). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.
Seller will provide the same delivery facilities to non-Hungarian buyers as to Hungarian buyers in order to deliver the Product.
If the Buyer may request delivery of the Product to Hungary or any other Member State of the European Union in accordance with the GTC, the non-Hungarian Buyer may also request delivery by any of the means of delivery indicated in the GTC.
If the Customer may choose to collect the Product in person from the Seller in accordance with the GTC, this option is also available to non-Hungarian customers.
Otherwise, the Buyer may request to have the Product delivered abroad at his own expense. This right does not apply to Hungarian Customers.
The Seller shall fulfil the order after payment of the delivery fee, if the Customer does not pay the delivery fee to the Seller or does not arrange his own delivery by the date agreed in advance, the Seller shall terminate the contract and refund the prepaid purchase price to the Customer.
Consumer information pursuant to Government Decree 45/2014 (26.II.)
Information on the consumer's right of withdrawal
Only a natural person acting outside the scope of his/her profession, self-employment or business activity is considered a consumer, according to the Civil Code. 8:1 § 1 paragraph 1 point 3, so legal persons may not exercise the right of withdrawal without justification!
The consumer is protected by 45/2014. (26. II.) has the right to withdraw without justification. The consumer has the right of withdrawal (a) in the case of a contract for the sale of a product aa) at the time of sale of the product, (ab) in the case of the sale of several products, if each product is supplied at different times, to the last product supplied, within a period of 14 days from the date of receipt by the consumer or a third party other than the carrier.
Nothing in this point shall affect the consumer's right to exercise his/her right of withdrawal as set out in this point during the period between the date of conclusion of the contract and the date of receipt of the goods.
It follows from the purpose of the right of withdrawal that it may not be exercised by legal persons after performance of the contract, because performance terminates the contract.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which removes the obligation to make an offer to conclude the contract.
In the case of an order placed on behalf of a legal person or a company, the customer shall declare that it is entitled to place an order on behalf of the company.
Cancellation notice, exercise of the consumer's right of withdrawal or termination
The consumer can exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by means of a clear declaration to this effect or by using the declaration template which can also be downloaded from the website.
Validity of the consumer's withdrawal
The right of withdrawal is deemed to have been exercised within the time limit if the consumer sends his/her declaration within the time limit. The time limit is 14 days.
The burden of proving that the consumer exercised his/her right of withdrawal in accordance with this provision is on the consumer.
The seller shall acknowledge the consumer's withdrawal on an electronic medium upon receipt of the consumer's withdrawal.
Obligations of the Seller in the event of withdrawal by the consumer
The seller's obligation to refund
If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, within fourteen days of the date of the Seller's knowledge of the withdrawal at the latest. Please note that this provision does not apply to the additional costs caused by choosing a mode of transport other than the least costly usual mode of transport.
How the Seller is obliged to refund
In the event of withdrawal or termination pursuant to Article 22 of Government Decree 45/2014 (26.II.), the Seller shall refund the amount due to the consumer in the same way as the consumer used the payment method. The Seller may, with the express consent of the consumer, use another method of payment for the refund, but the consumer shall not be charged any additional fee. The Seller shall not be liable for any delay due to the incorrect and/or inaccurate bank account number or postal address provided by the Consumer.
If the consumer explicitly chooses a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this. In such a case, we shall be obliged to reimburse up to the amount of the standard delivery charges indicated.
Right of retention
The Seller may withhold the amount due to the consumer until the consumer has returned the goods or has proved beyond reasonable doubt that he/she has returned them, whichever is the earlier. We are not able to accept consignments sent by cash on delivery or by post.
Obligations of the consumer in the event of withdrawal or termination
If the consumer withdraws from the contract in accordance with 45/2014. (26.II.) of the Government, he/she is obliged to return the product immediately, but no later than within fourteen days from the notification of the withdrawal, or to hand it over to the Seller or the person authorized by the Seller to receive the product. Return shall be deemed to have been completed within the time limit if the consumer sends the product before the time limit expires.
To bear the direct costs of returning the product
The consumer bears the direct cost of returning the product. The product must be returned to the Seller's address. If the consumer terminates the off-premises or distance contract for the provision of a service after the performance has begun, he/she must pay the trader a fee proportionate to the service provided up to the time of the notification of the termination to the trader. The amount to be paid by the consumer on a pro rata basis shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to take delivery of products returned by cash on delivery or postage paid.
Consumer responsibility for depreciation The consumer shall be liable for depreciation resulting from use in excess of that required to determine the nature, characteristics and functioning of the product.
The right of withdrawal may not be exercised in the following cases
The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (26. II.). In the cases referred to in paragraph 1:
(a) in the case of a contract for the provision of a service, after performance of the service as a whole, where the business has commenced performance with the consumer's express prior consent and the consumer has acknowledged that he/she loses his/her right of termination after performance of the service as a whole;
(b) in respect of a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period within which the right of withdrawal may be exercised;
(c) in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer;
(d) in respect of a perishable product or a product the quality of which is to be maintained for a short period;
(e) in respect of a sealed product which, for health or hygiene reasons, cannot be returned after opening after delivery;
(f) in respect of a product which, by its nature, is inseparably mixed with other products after delivery;
(g) in respect of an alcoholic beverage the real value of which is dependent on market fluctuations beyond the control of the undertaking and the price of which was agreed between the parties at the time of conclusion of the sales contract but the contract is not performed until 30 days after the date of conclusion;
(h) in the case of a contract for the provision of services where the undertaking, at the express request of the consumer, visits the consumer to carry out urgent repair or maintenance work;
(i) for the supply of a copy of a sound or video recording or computer software in sealed packaging, where the consumer has opened the packaging after delivery;
(j) in respect of newspapers, periodicals and journals, with the exception of subscription contracts;
(k) in the case of contracts concluded at public auction;
(l) in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of services for residential purposes, where a deadline or period for performance has been fixed in the contract;
(m) in respect of digital content provided on a non-tangible medium, where the undertaking has commenced performance with the consumer's express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he/she has lost his right of withdrawal once performance has begun.
Products manufactured and imported at customer request
If the product is manufactured at the customer's request or imported from another country at the customer's request, the full amount of the manufacturing or purchase price of the product is payable. If the production can still be cancelled and the manufacturer returns it, the customer will be charged 50% of the total purchase price of the product.
The validity of the order does not depend on the payment method chosen, so there is no exemption from the purchase price or the necessary fees in the case of payment in advance.
Supplies warranty, product warranty, warranty
This section of the consumer information was prepared pursuant to the authorization of Section 9 (3) of Government Decree 45/2014 (26.II.) In application of Annex 3 to Government Decree 45/2014 (26.II.).
In which cases can you exercise your right to a warranty for supplies (accessories)?
In the event of defective performance by the Seller, you can claim a warranty of conformity for supplies from the Seller under the rules of the Civil Code.
What rights do you have based on your supplies warranty claim?
You may choose to have the following supplies warranty claims:
You may request a repair or replacement, unless one of these is impossible or would impose a disproportionate additional cost on the Seller compared to any other request you have made. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or you may repair it or you may have the defect repaired or replaced at the Seller's expense or, as a last resort, you may withdraw from the contract.
You can switch from one supply warranty right to another, but you will bear the cost of the switch, unless it was justified or the Seller gave a reason for it.
What is the deadline for you to enforce your warranty claim?
You must report the defect immediately after it is discovered, but no later than two months after the defect is discovered. However, please note that you may no longer exercise your warranty rights beyond the two-year limitation period from the performance of the contract.
If the subject of the contract between the consumer and the business is a second-hand item, the parties may agree on a shorter limitation period; a limitation period of less than one year may not be validly established in this case either.
Against whom can you assert your supply (accessory) warranty claim?
You can assert your supply (accessory) warranty claim against the Seller.
What other conditions are there for the enforcement of your rights under the supply(accessory) warranty?
Within six months from the date of performance, your right to claim under the supply warranty is subject to no conditions other than the notification of the defect, if you prove that the goods or services were provided by the Seller. However, after six months from the date of performance, you will have the burden of proving that the defect you have discovered existed at the time of performance.
In the case of second-hand products, warranty and guarantee rights are usually different from the general rules. In the case of second-hand products, we can also speak of defective performance, but we must take into account the circumstances under which the Buyer could have expected certain defects to occur. As a result of obsolescence, the occurrence of certain defects is becoming more frequent, which means that it cannot be assumed that a second-hand product can be of the same quality as a newly purchased one. On this basis, the Buyer may only assert warranty rights in respect of defects that are in addition to and independent of defects arising from use. If the used product is defective and the Customer, being the Consumer, was informed of this at the time of purchase, the Service Provider shall not be liable for the known defect.
In which cases can you exercise your right to a product warranty?
In the event of a defect in a movable item (product), you can choose between a warranty claim for accessories or a product warranty claim.
What your rights are under a product warranty claim?
As a product warranty claim, you can only ask for the defective product to be repaired or replaced.
In which cases is the product considered defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
What is the deadline for you to claim under the product warranty?
You have two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only enforce your product warranty claim against the manufacturer or distributor of the movable item. You have to prove that the product is defective in order to make a product warranty claim.
In which cases is the manufacturer (distributor) exempted from its product warranty obligation?
The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:
- it manufactured or marketed the product for purposes other than its business, or
- the defect was not detectable according to the state of science and technology at the time when it was placed on the market, or
- the defect in the product is due to the application of a law or a mandatory official specification.
The manufacturer (distributor) only needs to prove one reason for exemption.
Please note that you may not claim for a defect in supply (accessories) and a product warranty at the same time. However, if your product warranty claim is successful, you may assert your supply (accessories )warranty claim against the manufacturer for the replaced product or repaired part.
In which case can you exercise your right to warranty?
Pursuant to Government Decree 151/2003 (22.IX.) on the mandatory warranty for certain consumer durables, the Seller is obliged to provide a warranty for the sale of consumer durables listed in Annex 1 of the Decree (e.g.: technical goods, tools, machines) and their accessories and components (hereinafter - in this section - collectively referred to as consumer goods) within the scope specified therein.
What are your rights under the warranty and within what time limits?
The Buyer may, as a general rule, claim for repair and, in the cases listed in the section "Rules for the handling of warranty claims", replacement and refund of money from the Seller under the terms of Government Decree 151/2003 (22.IX.).
The Buyer may also, at his/her option, submit his/her claim for repair directly to the Seller's head office, any premises, branch or repair service indicated by the Seller on the warranty ticket.
Warranty claims can be enforced during the warranty period, according to Government Decree 151/2003 (22.IX.):
- a) one year for a sale price of HUF 10 000 but less than HUF 100 000,
- b) two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000,
- c) three years for sales above HUF 250 000.
Failure to meet these deadlines shall result in the loss of rights, but in the event of repair of the consumer goods, the warranty period shall be extended from the date of delivery for repair by the time during which the Consumer Goods could not be used as intended due to the defect.
The warranty period begins on the date of delivery of the consumer goods to the Buyer or, if the installation is carried out by the Seller or his agent, on the date of installation.
If the Consumer Goods are put into service by the Customer after six months from the date of delivery, the warranty period shall start on the date of delivery of the Consumer Goods.
Rules on the handling of a warranty claim
When dealing with a repair, the Seller must endeavour to make the repair within 15 days. The time limit for repair shall start to run on receipt of the goods.
If the repair or replacement takes longer than fifteen days, the Seller must inform the Buyer of the expected time for the repair or replacement.
If, during the warranty period, the first repair of the consumer goods by the Seller establishes that the consumer goods cannot be repaired, the Seller shall replace the consumer goods within eight days, unless the Buyer has agreed otherwise. If it is not possible to exchange the consumer goods, the Seller is obliged to refund the purchase price indicated on the proof of payment of the purchase price of the consumer goods presented by the consumer - on the invoice or receipt issued under the VAT Act - to the Buyer within eight days.
By accepting the GTC, the Customer agrees that the information may be provided to him/her by electronic means or by any other means that can be used to prove receipt by the Customer.
If the Seller is unable to correct the consumer goods within 30 days:
- if the Buyer has agreed to this, the repair can be performed at a later date, or
- if the Buyer does not consent to the subsequent performance of the repair or has not made a statement in connection therewith, the consumer goods must be replaced within eight days after the expiration of the thirty-day period, or
- if the Buyer does not agree to the subsequent performance of the repair or has not stated in connection therewith, but it is not possible to replace the consumer goods, the sales price on the consumer goods invoice or receipt must be refunded within eight days after the thirty-day deadline.
If the consumer item is defective for the 4th time, the Customer is entitled to:
- contact the Seller for repair, or
- instead of the need for repair, request a proportional reduction of the purchase price from the Seller in accordance with Act V of the Civil Code of 2013 6: 159. § (2) (b), or
- instead of the need for repair, have the consumer item repaired or otherwise repaired at the expense of the Seller in accordance with Act V of the Civil Code of 2013 6: 159. § (2) (b), or
- if the Buyer does not exercise these rights (repair, price reduction and other repairs at the expense of the Seller) or has not stated in connection with them, the consumer product must be replaced within 8 days, if it is not possible to replace the consumer product, or the sale price on the receipt, it must be refunded to him/her within eight days.
The rules under section "Rules for the handling of a claim" do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, cars, motor caravans, caravans, motor caravans, caravans with trailers, trailers and motorised watercraft.
However, for these products, the Seller shall also endeavour to fulfil the repair request within 15 days.
If the repair or replacement takes longer than fifteen days, the Seller must inform the Buyer of the expected time for repair or replacement.
What does the warranty have to do with other warranty rights?
The warranty is valid in addition to the warranty rights (product and supply (accessory) warranty), a fundamental difference between the general warranty rights and the warranty is that the burden of proof is more favorable for the consumer in the case of a warranty.
Consumables with a fixed connection that are subject to the mandatory warranty according to Government Decree 151/2003 or that weigh more than 10 kg or cannot be transported as a manual package on public transport vehicles, with the exception of vehicles, must be repaired at the place of operation. If repairs cannot be carried out at the place of operation, dismantling and installation, as well as transport and return, shall be provided by the undertaking or, in the case of a request for repairs made directly to the repair service, by the repair service.
The seller's undertaking during the period of the obligatory guarantee must not contain conditions for the consumer which are less favourable than the rights granted by the rules on obligatory guarantees. However, thereafter, the conditions of the voluntary guarantee may be freely determined, but the guarantee may not affect the consumer's statutory rights, including those based on the warranty of fitness purpose.
Replacement request within three working days
The three working day exchange requirement also applies to sales via a webshop. A replacement request within three working days is possible for durable consumer goods covered by Government Decree 151/2003 (22.IX.), according to which if a person claims the institution of a replacement request within 3 working days, the seller must interpret this as meaning that the product was already defective at the time of sale and must replace the product without further action.
When is the Seller released from his/her warranty obligation?
The Seller shall be released from its warranty obligation only if it proves that the cause of the defect arose after performance.
Please note that you cannot claim for the same defect a supply warranty claim at the same time and in parallel a warranty claim,
or a product warranty claim and a warranty claim, but you have the rights under the warranty irrespective of your warranty rights.